Overview
The Institute of Banking Personnel Selection (IBPS) has released the preliminary examination admit card for the Clerk/Customer Service Associate (CSA) CRP XVI recruitment 2026. Registered candidates can download the call letter from the official IBPS portal and check their allotted examination date, shift, reporting time and test centre. The total number of vacancies is TBA and will be governed by the participating banks’ state-wise vacancy annexure.
Key Highlights
| Particulars | Details |
|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associate (CSA), formerly Clerk |
| Total Vacancies | TBA; state-wise vacancies will apply |
| Application Mode | Online |
| Official Website | ibps.in |
Important Dates
Candidates should rely on the date and reporting time printed on their individual call letters. Any subsequent change will be communicated through the official IBPS website.
| Event | Date |
|---|
| Application Start | TBA |
| Last Date | TBA |
| Exam Date | As mentioned on the preliminary admit card |
| Result Date | TBA |
Eligibility Criteria
Educational Qualification
- Applicants must possess a bachelor’s degree in any discipline from a university recognised by the Government of India or an equivalent qualification recognised by the Central Government.
- Candidates should have a valid degree certificate or marksheet showing that they completed graduation by the eligibility cut-off date specified in the detailed notification.
- Working and operating knowledge of computer systems is generally required. This may be supported by a certificate, diploma, degree or evidence of having studied computer or information technology as a subject.
- Proficiency in the official or local language of the state or Union Territory applied for may be tested before appointment.
Age Limit
- The standard age range is generally 20 to 28 years, calculated on the cut-off date notified by IBPS.
- Relaxation in the upper age limit is available to SC, ST, OBC-NCL, PwBD, ex-servicemen and other eligible categories under applicable government rules.
- Candidates must consult the CRP CSA XVI notification for the exact date-of-birth range and documentary requirements.
Fees
- General, OBC and EWS candidates: Normally ₹850, including applicable charges.
- SC, ST, PwBD and eligible ex-servicemen: Normally ₹175 as intimation charges.
- The final fee, payment window and bank transaction charges are subject to the detailed 2026 notification. Fees are paid online and are generally non-refundable.
Selection Process
The IBPS CSA recruitment process is expected to include the following stages:
- Preliminary Examination: An online qualifying test covering English Language, Numerical Ability and Reasoning Ability. Candidates must satisfy the prescribed sectional and overall standards.
- Main Examination: Shortlisted candidates appear for the main online test, which generally assesses reasoning, computer aptitude, quantitative aptitude, English language, and general or financial awareness.
- Provisional Allotment and Verification: Final allotment is based primarily on main-examination performance, participating-bank preferences and available state-wise vacancies. Document verification and local-language requirements must also be completed. No interview is ordinarily held for clerical-level recruitment.
How to Apply
The application window may already be closed for candidates appearing in the preliminary examination. When the relevant recruitment window is active, applicants should follow these steps:
- Visit ibps.in and open the section for CRP Clerical Cadre or Customer Service Associates.
- Select the link for the CRP CSA XVI online application and complete new registration using an active mobile number and email address.
- Enter personal, educational, category and state-preference details carefully. The selected state affects vacancy consideration and local-language eligibility.
- Upload the photograph, signature, left-thumb impression and handwritten declaration in the prescribed dimensions and file format.
- Pay the applicable examination fee online and save the e-receipt and completed application form.
- To download the admit card, reopen the CRP CSA XVI page and choose the preliminary call-letter link. Log in with the registration number or roll number and password or date of birth.
- Print the call letter and read all instructions. Candidates must carry the printed admit card, an accepted original photo ID and any other document specified on the call letter to the examination centre.
Candidates should verify their name, photograph, exam venue, shift and reporting time immediately after downloading the admit card. Discrepancies should be reported through the official IBPS help facility before the examination.
Important Links
FAQs
1. Is the IBPS Clerk CSA XVI prelims admit card available?
Yes. Registered candidates should log in through the CRP CSA XVI section on ibps.in to check and download their call letter.
2. Where can candidates find the IBPS CSA preliminary exam date?
The allotted exam date, shift, reporting time and venue are printed on each candidate’s admit card. Candidates must follow the schedule shown on their call letter.
3. Is graduation compulsory for IBPS Customer Service Associate recruitment?
Yes. A recognised bachelor’s degree in any discipline is generally the minimum educational qualification, along with the computer and local-language conditions prescribed in the notification.
