Overview
The Institute of Banking Personnel Selection (IBPS) has activated the online Pre-Examination Training call letter for the Clerk/Customer Service Associate, CSA-XVI recruitment 2026. Eligible candidates can access the PET programme from September 28 to October 3, 2026, ahead of the preliminary examination scheduled for October. The PET notice does not specify the total number of posts, and the vacancy count remains TBA pending confirmation through the detailed recruitment notification.
Key Highlights
| Particulars | Details |
|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associate (Clerk) – CSA-XVI |
| Total Vacancies | TBA |
| Application Mode | Online |
| Official Website | www.ibps.in |
Important Dates
| Event | Date |
|---|
| Application Start | TBA |
| Last Date | TBA |
| PET Call Letter Release | September 28, 2026 |
| Online Pre-Examination Training | September 28 to October 3, 2026 |
| Exam Date | October 10 and 11, 2026 (Preliminary) |
| Result Date | TBA |
Candidates should check their call letter for the exact training instructions, login window and allotted schedule. The PET link may stop working after October 3, 2026, so eligible applicants are advised not to wait until the final day.
Eligibility Criteria
Educational Qualification
- Candidates must possess a graduation degree in any discipline from a university recognised by the Government of India or an equivalent qualification recognised by the Central Government.
- Applicants should have a valid degree certificate or marksheet and must enter their graduation percentage while completing the application.
- Computer literacy is required. Candidates should have studied computer or information technology as a subject, or hold a relevant certificate, diploma or degree.
- Proficiency in the official or local language of the state or Union Territory selected by the candidate may be tested during document verification.
- Final eligibility will be determined using the conditions and cut-off date stated in the detailed CSA-XVI notification.
Age Limit
- The standard age range is expected to be 20 to 28 years as on the prescribed cut-off date.
- Scheduled Caste and Scheduled Tribe candidates generally receive an upper-age relaxation of five years.
- Other Backward Classes candidates in the non-creamy layer category generally receive three years of relaxation.
- Persons with Benchmark Disabilities may receive relaxation of up to 10 years, subject to the notification.
- Relaxation for ex-servicemen, widows, divorced women and other eligible groups will apply under government rules.
Fees
- General, OBC and EWS: Expected application fee of ₹850, including intimation charges.
- SC, ST, PwBD and eligible ex-servicemen: Expected fee of ₹175 as intimation charges.
- Bank transaction charges, where applicable, must be paid separately.
- Candidates should verify the final fee amount in the CSA-XVI notification before making payment.
Selection Process
- Preliminary Examination: Applicants take an online objective test covering English Language, Numerical Ability and Reasoning Ability. Candidates must qualify in each prescribed section and meet the overall cut-off.
- Main Examination: Candidates shortlisted from the preliminary examination appear for the online main test. Marks obtained in the main examination are considered for provisional allotment.
- Document Verification and Provisional Allotment: Successful candidates are allotted participating banks based on merit, state-wise vacancies, preferences and eligibility verification. The PET is a preparatory facility and does not form part of the selection score.
How to Apply
- Visit the official IBPS website at www.ibps.in and open the section for CRP Customer Service Associates.
- Select the CSA-XVI recruitment link and read the detailed notification before beginning registration. If the application window has closed, candidates can proceed directly to the call-letter section.
- To download the PET call letter, click the relevant pre-examination training link and enter the registration number or roll number along with the password or date of birth.
- Verify the candidate’s name, category, training dates and instructions displayed on the call letter. Download the document and retain a copy for reference.
- Use the online training link during the permitted period from September 28 to October 3, 2026. Candidates should use a stable internet connection and an updated browser.
- Complete the practice sessions, review the examination interface and study the section-wise guidance provided during PET.
- Separately download the preliminary examination call letter when IBPS releases it. The PET call letter cannot be used as the prelims admit card.
Pre-examination training is generally provided to candidates belonging to specified reserved or eligible categories who opted for the facility while applying. Participation is voluntary and does not guarantee selection or confer any additional marks.
Important Links
FAQs
1. When was the IBPS Clerk PET call letter 2026 released?
The CSA-XVI PET call letter was activated on September 28, 2026. Online training remains available until October 3, 2026.
2. Is IBPS Clerk pre-examination training compulsory?
No. PET is an optional preparatory facility for eligible candidates and is not a qualifying stage of the recruitment process.
3. When will the IBPS Clerk preliminary examination be held?
The preliminary examination is scheduled for October 10 and 11, 2026. Candidates must check their separate prelims call letter for the reporting time and examination venue.
